How to transfer contacts from Salesforce to Zoho CRM?

The correct customer relationship Salesforce (CRM) system is essential to the success of small bSalesforceners, startups, and budding entreprSalesforceit serves as the backbone of their Salesforce contact stratSalesforcees is unavoidable in the competitive landscape, and moving from Salesforce SalesforceM—a platform renowned for its user-friendly applications and powerful analytical capabilities—might be one such transition. Changing your...

Published on June 3, 2024

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The correct customer relationship Salesforce (CRM) system is essential to the success of small bSalesforceners, startups, and budding entreprSalesforceit serves as the backbone of their Salesforce contact stratSalesforcees is unavoidable in the competitive landscape, and moving from Salesforce SalesforceM—a platform renowned for its user-friendly applications and powerful analytical capabilities—might be one such transition.

Changing your CRM approach to focus on Zoho can result in cost savings, a customized system for your company’s unique requirements, and an efficient integration procedure.

However, the success of the transition from Salesforce to Zoho CRM depends on how well the supporting data conversion goes, especially when it comes to the easy transfer of your important contacts.

Transferring contacts between Salesforce and Zoho CRM is necessitated for various reasons. It may be a cost-cutting move, a strategic decision to use Zoho’s unique capabilities or a component of a larger organization-wide change in the technology architecture.

For whatever cause, daily operations and sustained performance depend on a seamless transition that preserves data integrity.

Methods for Transferring Contacts From Salesforce to Zoho


There exist multiple techniques for transferring contacts between Zoho CRM and Salesforce. Every approach has specific requirements for proficiency, resources, and complexity.

Transfer of Manual Contacts

Manual contact transfer is a methodical process that requires meticulous data entry and validation. Although laborious and prone to mistakes, this method enables a thorough examination of the correctness and integrity of every contact.

Data Import and Export

Using this method, data must first be exported in a compatible format (like CSV) from Salesforce and then imported into Zoho CRM. Although there is a chance of data corruption during the operations, it can manage higher volumes of data and requires less effort than a manual transmission.

Utilizing Third-Party Resources

Third-party tools are made to make the transfer process easier and more automated. These technologies provide a variety of functionalities, from simple data movement to complex two-CRM synchronization.

Importance of Advance Preparation

Salesforce Data Cleaning

Examine all of your contacts in Salesforce first. Before exporting to Zoho CRM, find duplicates and messy data entries and clean them up. By doing this, you’ll be able to avoid transferring any extra data and ensure the information you transfer is correct and useful.

Comprehending Field Mapping

Matching Zoho CRM fields with corresponding fields in Salesforce is known as field mapping. This is especially crucial when transferring data from one system to another, such as ‘First Name’ from Salesforce to ‘First Name’ in Zoho. A thorough understanding and efficient mapping will ensure you retain all-important consumer data.

Advice for Using Field Mapping

  • Enumerate every field in Salesforce and indicate where you want it to be in Zoho CRM.
  • Keep an eye out for custom fields and make sure Zoho CRM has an equivalent.
  • Adjust field mapping according to the data transfer type (custom vs. standard fields).

Make a Data Backup

It’s easy to forget, but make sure you do a thorough backup of your Salesforce connections. This acts as a safeguard and enables you to recover your data if something unforeseen happens.

Step by Step manual CSV export from Salesforce and import to Zoho

  1. Access Zoho CRM by logging in with administrator rights.


  1. Navigate to Import under Setup > Data Administration.


  1. Select the Salesforce option on the Data Migration page.


  1. Look through and upload the files from the pop-up. To migrate data into more than one module, you can upload a zip file or pick multiple files.


  1. Select Next. Data is automatically mapped to the appropriate modules and fields by Zoho CRM after it has read the files.


  1. In the Module-File Mapping section, you have the following options:
  • View each module separately, mapped and unmapped.
  • To find out which module a file is mapped to, click on it.


  • View the individual files that are mapped, unmapped, and unsupported.
  • To restart, click the Discard Migration link.


  1. To see the files mapped to a module, click on it.

Additionally, you have the option to map files from the Unmapped folder. It is possible to map many files at once.

Another option is to make a new module and map the relevant file.

8.Create a new module:

  • Select “Create New Module.

Alternatively, you can utilize the CRM-recommended custom modules (modules marked in yellow).



  • After typing the module name, select Next.


  • Click Save after selecting the file that has to be mapped to this module.


8. Select Next. You can map the fields for each module by looking at the list of mapped modules.

  1. Ensure that you map every required field in the Field Mapping tab.

The drop-down lists will contain all of the fields found in Zoho CRM.


10. Before or during the migration, click Create New Fields to add new fields and enter data for them.


  1. Follow these steps in the Create New Fields pop-up window:
  • Adjust the field labels as needed .The column numbers from the import file will be a list of all the fields that were not mapped for migration since they are not available in Zoho CRM.


  • From the list that drops down, choose the Field Type.
  • A formula field won’t be provided. This field cannot be created during a migration.
  • Press the Create button.
  • The import file’s columns will be mapped to the newly created field.
  • To proceed with the migration procedure, click Close.
  1. To see the columns that are mapped to and unmapped from the fields in Zoho CRM, respectively, click Mapped Fields and Unmapped Fields.
  2. To begin mapping again, click the Reset Mapping option.
  3. To have CRM map the import columns with corresponding fields, click the Auto Map link.


15. Enter the field values in the Replace Empty Values text box by hovering over the field.


  1. To map several fields in CRM with a single field from the file, hover over the field and click the Add (+) icon next to the field name.



  1. Choose the CRM Fields with the relevant Default field values by clicking the Assign Default Values tab.


  1. Select “Save” and “Next.”


  1. Verify each module’s pre-migration and field mapping statuses on the review page.
  2. Click Start Migration to initiate data migration.

Extra Configurations & Settings

In order to effectively exploit the newly transferred data, post-transfer procedures entail setting up additional aspects within Zoho CRM in addition to the data itself.

User Authorization & Access

Decide who in your company should be able to access the transferred data. To preserve the security and privacy of your contacts, define roles and permissions in Zoho CRM.


Make use of the automation tools in Zoho CRM to optimize your sales procedures. For a more effective sales cycle, rules and workflows can be set up to initiate actions based on contact details.

Best Practices for Data Entry

To keep your contact list up to date, make sure everyone on your team follows data-entering best practices. This covers information updating, frequent data cleansing, and uniform field formatting.


To sum up, transferring contacts from Salesforce to Zoho CRM is an essential step for startups, small companies, and budding entrepreneurs who want to increase productivity and streamline processes. The success of this transformation depends on meticulous planning and implementation, even while it promises cost savings and customized solutions.

Numerous techniques provide flexibility and scalability to satisfy a range of needs, from manual transfers to third-party software. But whatever approach is selected, thorough planning is essential. Maintaining sensitive data while facilitating a seamless transfer procedure requires cleaning Salesforce data, comprehending field mapping, and backing up data.

The step-by-step guide provided offers a comprehensive roadmap for migrating contacts from Salesforce to Zoho CRM seamlessly, emphasizing the importance of thorough mapping and data validation. Additionally, post-transfer configurations such as user authorization and automation are vital for leveraging the full potential of Zoho CRM.


    1.What is the easiest way to transfer contacts?

    The easiest way to transfer contacts is through the use of third-party tools specifically designed for CRM data migration.

    2.Does the transfer process affect existing data in Zoho CRM?

    The transfer process typically only affects existing data in Zoho CRM if conducted correctly, but it’s essential to review and validate data mappings to ensure accuracy.

    3.How long does the transfer typically take?

    The duration of the transfer process depends on factors such as the volume of data and the chosen method, but it can range from a few hours to several days.

    4.Can I transfer custom fields from Salesforce?

    Yes, custom fields from Salesforce can be transferred to Zoho CRM, but they may require manual mapping and validation.

    5.What happens if fields with the same name have different data types in each platform?

    If fields with the same name have different data types in each platform, it may lead to data conversion issues or loss of information, requiring careful handling and mapping adjustments.

    6.How do I handle duplicate contacts during the transfer?

    Duplicate contacts during the transfer can be addressed by implementing deduplication strategies or using CRM features to merge or manage duplicate records.

    7.Are there any security considerations when transferring data?

    Security considerations when transferring data include:

    • Ensuring data encryption during transit.
    • Compliance with data protection regulations.
    • Restricting access to sensitive information.

    8.Can I automate the transfer process for ongoing updates?

    Yes, automation tools within Zoho CRM can be utilized to automate the transfer process for ongoing updates, ensuring data consistency and efficiency in managing contacts.

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